Refund policy
Return and Refund Policy Return and Refund Policy[c] Last updated: September 7, 2026 Thank you for shopping at Botano. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
Eligibility for Returns We accept returns within 30 days of the delivery date, provided that:
- The item is unused, unopened, and in its original packaging
- The item is not a final sale or clearance product
- Proof of purchase (order number or receipt) is provided
Due to the nature of our wellness and personal care products, we are unable to accept returns on opened or used items for hygiene and safety reasons.
Non-Returnable Items The following items are not eligible for return:
- Opened or used personal care products
- Gift cards
- Sale or discounted items marked as final sale
- Downloadable or digital products
How to Initiate a Return To start a return, please contact us at [your support email] with your order number and reason for return. We will respond within 2 business days with return instructions. Please do not send items back without first receiving authorization — unauthorized returns may not be accepted.
Return Shipping
- USA: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Canada: Customers are responsible for return shipping costs, including any applicable customs or duties on returned items.
We recommend using a trackable shipping method. Botano is not responsible for lost return packages.
Refunds Once we receive and inspect your return, we will notify you by email. If approved:
- Refunds will be issued to your original payment method within 5–10 business days
- Original shipping charges are non-refundable
If your refund is delayed, please check with your bank or credit card provider, as processing times may vary.
Damaged or Defective Items If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery at info@botano.com with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Exchanges We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.
Contact Us For any questions regarding this policy, please reach out to: 📧 info@botano.com 🌐 botano.com
